Job Actions

Job Information

Salesforce Service Cloud Administrator
CARMEL IN 46082
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-90674366

Company Profile

Wyndham Destinations

Contact Company


Local Information

Laugh while you Look

Sponsored Ads

Summary

  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
       
  2 Views, 0 Applications  
 
Salesforce Service Cloud Administrator
The **SalesforceService Cloud Administrator** will work within the pre-deploy design and configuration function of the RCI Service Cloud business team.


The Salesforce Service Cloud Administrator maintain a blend of responsibilities that
span the spectrum of classic service cloud declarative configuration through to
traditional service cloud developer related responsibilities. Duties include
(but are not limited to):


Participating
in strategic and tactical planning discussions to continuously improve the
salesforce.com platform


Assisting
in the evaluation of new Salesforce.com functionality and App Exchange tools
for feasibility and impact to the business.


Configuring
and maintaining the functional objects of Service Cloud


Creating
and managing workflow rules, data validations, triggers, and object
customizations where required/appropriate


Creating
and maintaining reports and dashboards


Customizing
service cloud fields, page layouts, record types, searching, list views, etc
(which may include, where appropriate, using Visualforce and/or Apex)


Managing
operational requests and assisting in the escalated resolution of support
issues, working with diverse user groups when required


Creating
and maintaining system interface diagrams, functional designs, and technical
specifications


Proactively
identifying production risks and creating actionable mitigation plans


Participating
in the Agile development process where applicable/appropriate


The Service Cloud
administrator will work alongside their fellow Service Cloud administrators to
understand and proactively monitor all aspects of the Service Cloud
configuration. Where applicable and necessary, she/he will collaborate with
internal/external Salesforce Architects/ Integrators/Crowdsource solutions
and/or other internal data/technical associates when the complexity of
identified solutions warrants it.


The successful candidate
will work with key stakeholders (including Global Customer Experience team,
Enterprise program deployment teams and other stakeholders) to execute
configuration changes derived from specific RCI initiatives or resulting from
Salesforce platform releases/upgrades.


The successful candidate
will partner with business and technical partners to identify new and creative
opportunities to leverage Salesforce Service Cloud to enhance external and
internal customer experiences.




Some travel may be
required in this position.


**Education:** Post secondary degree in Business/Technology is
preferred. Relevant work experience/currently pursuing a degree in
Business/Technology may be considered in lieu of the actual degree.


**Training requirements:** Certified Salesforce Administrator
(ADM201) is required.


**Knowledge and Skills:**


Minimum
3 years experience in Salesforce Service Cloud Administration and/or
implementation is preferred


Deep
understanding of Salesforce.com technical requirements, system configuration,
user requirements and all related policies and procedures


Experience
with customer reporting, modifying pages, views and dashboards


Experience
with Force.com development platform considered an asset


Experience
working with workflows and triggers to automate tasks


Experience
creating custom objects and/or apex pages considered an asset


Ability
to work/meet deadlines


Excellent
verbal and written skills


Creative
thinker / problem solver


Strong
ability to work in a dynamic environment with shifting priorities




Superb
planning skills

More Information »